Private Health Insurance
Our services (Acupuncture, Herbal Consultation, Remedial Massage) are covered by most of private health funds. Acupuncture and Remedial Massage can claim on spot through HICAPS terminal (listed below). For Herbal consultation, we normally provide claim receipts to customer, which can be used to claim on private health insurance app, website or service stores. if your insurance is not on the list, please check with your insurance cover or seek information from the insurance company.
Q&A related to insurance claim
- Can I use others' insurance ? Sorry, Only the insurance policy holders can use and claim their health services
- Can you issue multiple receipts for a single treatment? Sorry, It is forbidden by rules and laws of private health funds.
- Can I use insurance to buy medicine or other products? Sorry, Private health fund only cover services fees. Chinese medicine and other products are not included.
- Occasionally, we may experience IT or servers issue from Hicaps, which may cause claim fail, and We will offer you claim receipt and you can claim with your insurance online, by app or in store. Fail to pay your premium on time may also cause claim failure, since your health fund may temporally block your claim rights.
Acupuncture service now covered by workCover QLD
Acupuncture is an approved service where there’s evidence of positive clinical and functional outcomes. WorkCover Qeensland support acupuncture that’s provided by a board registered Chinese Medicine practitioner. Most of our Acupuncture therapists are registered with CMBA and WorkCover Qeensland. The initial consultation can be billed without prior approval on an accepted and current claim. Prior approval is needed for ongoing consultations. For more information and requirements, please check with your employer, GP or WorkCover Qeensland.